Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.

In order to protect our patients and staff and we are asking our patients support with this.

Telephone: 01283 565200

We are asking all patients not to attend the practice without prior agreement from a member of our clinical team. We want to minimise the number of patients attending the Practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days. If there is no risk you will be given a face to face appointment.

Access to the Surgery

Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician, with anyone who accompanies the patient, such as a parent; carer; spouse; child to the appointment will also be screened.

Telephone Consultations

If you think your problem could be resolved over the phone then you can book a telephone consultation with one of the Doctors. We only do these in the morning and you need to book the phone call before 10.00am. The Doctor will call you back on your mobile but please make sure that you have your phone with you as they can be very busy and do not have time to keep trying to get through to you. Telephone consultations in the afternoon are for emergencies ONLY as it means taking the Doctor out of his/her surgery to talk to you.

Appointment Lengths

The allocated length of an appointment is 10 minutes. However, if you think you will need more than 10 minutes for an appointment please ask for a longer appointment. If you require more than one member of the family to see the doctor or nurse, please inform the receptionist. One appointment is for one person only.