If you are not happy with any aspect of the service received in Balance Street you may put your complaint in writing to the Practice Manager. Please download a copy of our Complaints Leaflet and a copy of our Patient Complaint Form.
If you are not satisfied with the way that your complaint has been dealt with by Balance Street Practice, or NHS England, you may contact the Parliamentary and Health Service Ombudsman:
NHS England North Midlands Complaints Service
NHS England
PO Box 16738
Redditch
B97 9PT
Telephone: 0300 311 22 33
Telephone: 0345 015 4033
