Appointments can be made in person or by telephoning the surgery on 01889 562145 between 08:00 and 18:30 Monday to Friday.
You can also book online via the above link. This service is available 24 hours a day and can be accessed through any computer, whether at home or at work. EMIS Access uses the highest internet security measures to ensure all patient information is safe and secure. It is designed to be easy to use, simply log in and you can view, book or cancel appointments. To register for online appointment booking, ask at reception for your unique login ID and pin number.
We can usually offer patients a same day appointment with their own doctor within 24 hours. However, if your doctor is unavailable, you may be offered an appointment with an alternative doctor.
When booking an appointment you may be asked about the kind of problem or symptoms you have. This enables us to offer you the most appropriate help or appointment. All such discussions remain strictly confidential.
Please make one appointment for each member of the family if they need to be seen or discussed.
Following a National Government initiative, from 1st September 2018 extra appointments will be offered across the whole of East Staffordshire, including evening and weekend appointments.
Additionally, a new online digital service will be available on Sunday mornings where appointments will be offered with a GP via the Q Doctor App. Posters will be available in the surgery shortly; please look at Q Doctor for further details.
All practices across East Staffordshire are participating in this extended access.
For further information, please contact the surgery reception.
Occasionally you may feel that an appointment is not necessary and you could discuss your problem or medication over the telephone. If you wish to speak to your doctor, please contact the surgery and a message will be left with your doctor to contact you. The receptionist may ask for details of your call but this is to assist the doctor and will remain strictly confidential. Telephone: 01889 562145.
There are occasions when patients need to be examined by a doctor that may involve an intimate examination. If you wish to have a chaperone present, please do not hesitate to ask the doctor. It may not be possible for a chaperone to be provided immediately and you may have to return for your examination to be carried out at a mutually convenient time.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you have an urgent acute problem we offer additional ‘sit and wait appointments’ on the day, when all timed appointments have already been booked.
To ensure these appointments are used for those with acute / urgent problems, our GPs will not be able to see patients on a sit and wait for reviews, follow ups or fit note requests. Please be aware that our GPs reserve the right to decline routine requests if this service is misused.
You will be invited to come to the practice either in the morning or afternoon dependent on when you contact us and wait your turn to be seen by the next available GP (waiting time up to 1hr). Patients are normally seen in order of booking, although doctors reserve the right to see patients out of order for clinical reasons. We unfortunately cannot offer you a choice of which doctor you see during this session but you WILL be seen.